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  • Are your products vegan and cruelty free?
    Yes all our ingredients and finished product are vegan and there is no testing on animals.
  • Are your products suitable for sensitive skin?
    Yes our ingredients are suitable for sensitive skin. If you are concerned, please do a patch test.
  • Where do you sell your products?
    At this time, ordering is done via our Felt marketplace site and payment is by bank transfer. When you click on the 'shop' you will be redirected. You can buy as a guest, you don't need a log in. https://felt.co.nz/shop/earthrow
  • How will you ship my delivery, how much is shipping and where do you ship to?
    Shipping is tracked post to your letter box. Delivery can take between 3-7 working days. The delivery free is $6 ( this fee is subject to change depending on changes from shipping providers ) plus additional charge for rural address. There is an option to pick up in Cromwell. At this stage we are only shipping within New Zealand. If you are outside of NZ, please get in touch directly.
  • Where is Earth Row made?
    All products are made by the founder Rebecca in Cromwell, New Zealand.
  • Do you have a refund policy?
    We will honour our obligations under the Consumer Guarantees Act, and we do not offer refunds or exchanges for change of mind, or dislike of product fragrance or texture after purchase. Due to health regulations, any product which has been opened may not be returned. We will be happy to provide a refund for any faulty or damaged goods. To make a return, contact us at hello@earthrowco.com within five days of receiving it.
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